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Popmoney® Frequently Asked Questions

An easy way to send money electronically to anyone using only their mobile phone number or email address.

 

What is Popmoney?
Popmoney is an easy way to send money to any person in the U.S., no matter where they bank.

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How much does Popmoney cost?
You must be enrolled for Free Online Bill Pay to use Popmoney, and there is a .75¢ fee for each payment made using Popmoney.

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Who can I pay with Popmoney?
You can pay any person in the U.S. with a bank account. The recipient will receive a text message (text messaging fees may apply, please contact mobile provider for details) or email with instructions on how to claim their money. They will need to register with Popmoney the first time they use the service.

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Can I pay a business bill with Popmoney?
No, Popmoney is available only for person-to-person payments at this time. You can use the free Online Bill Pay service to pay any business.

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Is Popmoney available outside the U.S.?
No, Popmoney is only available for use between personal banking accounts that are located in the United States.

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How much can I send with Popmoney?
For your first Popmoney payment, the limit is $100. After that, the maximum amount you're allowed to send is listed next to the "amount" field within Popmoney. This amount is reduced each time you send a payment and then resets on a rolling seven day period. For example, if your maximum amount is $1,000 and you send $100 to someone, your maximum amount changes to $900 for the day. When your maximum amount reaches $0, you cannot send money until it resets. Note: Next day payments to other Popmoney users are limited to $500 per day.

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How do I send a payment?
Signon
to online banking at myisland.com. Click on "Bill Payment." Then, click on the "Popmoney" button at the top. Then just enter the recipient's name, mobile phone number or email address, the amount of the payment, your personal message and click "Send."

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How do I claim a payment to me?
Members: Signon
to online banking at myisland.com and click on "Bill Payment." Then click on the "Popmoney" button at the top, and then the "Claim Money" link. No action is required for money sent from one North Island Credit Union Popmoney user to another. If you do not wish to enroll in free online banking and bill payment service, follow the non-member instructions below. There is no fee to claim money paid to you with Popmoney.

Non-members: Access Popmoney.com, enter your mobile phone number or email address, enter the Secure Transaction Code you received by text or email, and click "Get Money." You will need to enter your financial institution account information and go through a verification process the first time you access the site.

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How long does a Popmoney payment take?
Payments are usually sent within one business day.

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Are all mobile carriers supported?
No, not all mobile carriers support Popmoney text messages. If you send money to a person with a mobile number at an unsupported carrier, the person will not receive an invitation to claim the money. Invitations expire in 12 days and the money can no longer be claimed. To see a list of supported mobile carriers, go to Service Setup and make sure the recipient's carrier is listed before sending money to a mobile number. If the carrier is not listed, you can send money to an e-mail address instead.

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How do I remove someone from my send list?
Click on the tab that says "Service Setup," then click "Update Send List" and follow the instructions.

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Can I cancel Popmoney service if I don’t want it?
Yes, you can cancel the service but if you decide to use it later, you will need to enroll again. To cancel, click on the tab that says Service Setup," then click on "Cancel Person to Person Payment Service."

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