The Fair and Accurate Credit Transactions Act (FACTA) gives you the right to file a dispute directly with North Island Credit Union when you are concerned about the accuracy of the information contained in a credit report that pertains to an account with us.
Credit Report Discrepancies We Cannot Resolve
To resolve any of the following types of discrepancies, you must contact the credit reporting agencies as we will be unable to assist you:
Valid credit reporting agencies are: Equifax, Experian, Trans Union and Innovis
Filing a Dispute Directly with Us
Your dispute must be signed and in writing and include the following:
NOTE: To request a copy of your credit report to include in your dispute, contact 1-888-456-2227.
When you have collected all of the relevant information that substantiates your dispute, you may submit your request directly to the credit union.
North Island Credit Union
P.O. Box 85833
San Diego, CA 92186-5833
When you file a credit dispute directly with us, we will conduct a reasonable investigation concerning your claim. This investigation will include a review of the relevant information that you have provided. We will complete our investigation within the timelines allowed - generally within 30 days. If our investigation determines that a credit union error has been made, we will notify the credit bureaus and provide them with the accurate information to correct the account.
If you have questions regarding this process, you may leave a message on our Credit Dispute Hotline at (619) 591-7411 and a representative will promptly return your call. If you want to learn more, the Consumer's Guide to Credit Reports and Credit Scores describes the content of a credit report, explains how a credit score is used, and discusses the role of credit bureaus in collecting and disseminating this information.