Signing on takes a long time or fails with no explanation. What's going on?
Certain wireless routers have trouble accessing a small number of web sites, including ours. If you have a wireless router, you may need to update its "firmware" in order to access Online Banking. Firmware is programming that helps a hardware device operate. When manufacturers improve their firmware they often make the updates available for free online.
To begin, go to your wireless router manufacturer's technical support page and choose your router. Once you've found the page for your router, see if there are any firmware updates available to download. If a download is available, install it following the provided instructions. If you need help, contact your wireless router manufacturer directly