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Online Banking FAQs


Do I need anything special to use Online Banking?

No, nothing special is required. All you will need is the following:

  • An eligible North Island Credit Union deposit or loan account. If you already have an eligible account with us, you'll be able to gain access to your account information online. If you do not have an account, you can open one at any of our convenient Island Branches or call a member service representative toll-free at (800) 848-5654.
  • A computer processor (CPU), monitor and printer capable of printing text screens or a hard drive capable of storing data.
  • Internet Access. You will need an account with an Internet Service Provider (ISP) and an email address. A modem that connects at 28.8 bps or faster will work best on our Web site.
  • Internet Browser. We recommend that you use the current version of Internet Explorer, Firefox, or Safari to take full advantage of our Online Banking Services. The Internet browser you use must support 128-bit encryption.

  • In addition, if you would like to take full advantage of some of the features of Online Banking, you must have a Financial Management program, such as Quicken or Microsoft Money, that supports the Statement Download process.