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Mission & Values

Everything we do is grounded in our unique business philosophy.

 

Mission

We personally engage and passionately care about helping our members achieve their dreams.

Vision

To be the financial institution of choice serving individual and small business members in our market.

Service Guarantee

Employees of North Island Credit Union guarantee commitment of service excellence to our members. To provide the best environment for handling your financial needs, we will strive to reach the highest levels of performance using the ten attributes which you have identified as essential for total quality service:

  1. Competence - Staff is knowledgeable and trained to handle member requests with accuracy and effectiveness.
  2. Friendliness - Consistently courteous, attentive service.
  3. Responsiveness - Member requests are handled promptly and efficiently.
  4. Professionalism - Credit union environment and demeanor of employees is professional.
  5. Convenience - Highest level of convenience and ease of doing business through all channels.
  6. Product Features - Wide array of products offered to meet all member financial needs.
  7. Communications - Materials and information available to members is clear, complete and informative.
  8. Product Pricing - Consistent and competitive rates offered across a wide variety of products.
  9. Member Advocacy - Doing what's right for the member, offering products and services that meet individual needs.
  10. Security/Privacy - The highest level of attention to privacy and security of member information.