• Signing on takes a long time or fails with no explanation. What's going on?
• Should I log off each time I go into the Online Banking site?
• I received a temporary password. How do I sign-on with it?
• I cannot remember my password. How do I get it reset?
• I cannot remember my Sign-on ID. What do I do?

Signing on takes a long time or fails with no explanation. What's going on?

Certain wireless routers have trouble accessing a small number of web sites, including ours. If you have a wireless router, you may need to update its "firmware" in order to access Online Banking. Firmware is programming that helps a hardware device operate. When manufacturers improve their firmware they often make the updates available for free online.
 
To begin, go to your wireless router manufacturer's technical support page and choose your router. Once you've found the page for your router, see if there are any firmware updates available to download. If a download is available, install it following the provided instructions. If you need help, contact your wireless router manufacturer directly

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Should I log off each time I go into the Online Banking site?

For security reasons, we always recommend that you log off Online Banking and close the internet browser you were using. This is the best way to prevent unauthorized access to your accounts.
 
See also: How To Protect Yourself

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I received a temporary password. How do I sign-on with it?

You will sign-on as you normally do by entering your Signon ID and the temporary password. Once logged on, you will be prompted to change your password.

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I cannot remember my password. How do I get it reset?

Please sign-on as you normally would. When successfully presented with your PassMark image, click "I forgot my password".

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I cannot remember my Sign-on ID. What do I do?

If you have forgotten your Signon ID, please contact member service at (800) 848-5654.

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