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Bill Pay

 
 
 

What is Bill Pay?

My Island Bill Payment lets you pay your bills online through North Island Credit Union. You can pay anyone in the United States that you would normally pay by check or automatic debit, even if you do not receive bills from the company or person you want to pay

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How do I sign up for Bill Pay?

Follow these four easy steps to start paying bills online:

  1. Sign up
  2. After your Bill Pay enrollment is processed (1- 2 business days), sign on to Online Banking
    Navigate to the Pay Bills tab to launch Online Bill Pay.
    NOTE: An "enrollment pending" message will display until your Online Bill Pay is activated.
     
  3. Set up your payees
    Payees are the people and businesses you pay frequently. Select from an extensive list of merchants, many of whom accept electronic payments, or add your own personal payees.
     
  4. Schedule one-time or recurring payments.
    Tell us the amount you want to pay, and when you want a payee to receive payment. We'll let you know how much advance processing time is required for each payee. Merchants that accept electronic payments can be scheduled to receive payment within 1-2 business days. Your own personal payees can be scheduled to receive a check within 5-7 business days. We'll even put the check in the mail for you.

Have questions? Call (800) 848-5654, option 7

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What types of accounts can I make payments from using Bill Pay?

Payments can be made from any eligible checking account (in addition to your primary checking account).

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What happens if my Bill Payment check is not cashed by my payee?

If your corporate bill payment check (drawn on Island Bill Payment Processors Bank) is not cashed within 90 days, the check will be cancelled and the funds will be credited back to your account.
 
If your laser draft bill payment check (drawn on Island Checking Account) is not cashed within 180 days, the check will become stale-dated.

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When does the money for a payment come out of my account?

The funds are taken on the Pay Date you select, which is the earliest date the biller can receive your payment. Funds for a bill payment sent in the form of a check may be taken when the biller cashes the item.

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Can I set up a payment to go out the same time each month?

Yes, you can set up a recurring payment in Bill Pay that allows you to determine how frequently the payment will go out and how many times the payment will be made.

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Can I make changes to payees in my payee list?

Yes, you can edit the information for the payee at any time.

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How much Bill Pay history can I view online?

You can view up to 6 months of bill payment history online, depending on the current date and your statement cycle date.

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To whom can I make payments?

With Bill Pay, you may make payments to just about any merchant, institution, or individual with a United States address. We do not recommend using Bill Pay to pay taxes or court-ordered payments where additional documentation may be required. You may however designate an almost unlimited number of payees.

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How does Bill Pay know where to send the payment?

You will need to set up the payee information in Bill Pay. Once this has been completed, you will be able to schedule and send payments to that payee.

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How can I view scheduled payments?

You can view a scheduled bill payment at any time by going to the Bill History section of the Payment Center.

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What is the cutoff time for making payments using Bill Pay Service?

You can change any payment that has not started processing.
Note: If you change a payment that is part of an automatic payment schedule, only the selected payment is changed. You do not change any future payments in the payment schedule. To change all payments in an automatic payment schedule, go to Manage My Bills and change the automatic payment.

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If I schedule a payment for the future, when is the latest I can make a change to or cancel the scheduled payment?

You can change any payment that has not started processing. This is evident if you can see a "Change" or "Cancel" selection below the bill payment you would like to modify.

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Can I delete a biller in my biller list?

Yes, you can delete a biller in the Manage My Bills section
 
See also: Personal Bill Pay, Business Bill Pay

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