Getting Started

• What can I do with Online Banking?
• How do I enroll for Online Banking?
• Is banking online secure?
• How much does Online Banking cost
• Do I need anything special to use Online Banking?
• How do I accept cookies from North Island Credit Union?
• Can I use Online Banking outside the U.S.?

Signing On/Off

• Signing on takes a long time or fails with no explanation. What's going on?
• Should I log off each time I go into the Online Banking site?
• I received a temporary password. How do I sign-on with it?
• I cannot remember my password. How do I get it reset?
• I cannot remember my Sign-on ID. What do I do?

Account Balances

• Can I access my North Island Business accounts through Online Banking?
• Can I give my accounts nicknames?
• How do I select which account balances I see in Online Banking?
• Can I view individual details about my account?

Account Servicing

• How can I order checks?
• How can I order a copy of a cleared check?
• Can I make stop payments online?
• Can I remove a Stop Payment that I made online?
• How do I send my email alerts to different email addresses?
• How can I order a copy of a statement to be sent to me in the mail?
• Can I change my mailing address online?

Bill Pay

• What is Bill Pay?
• How do I sign up for Bill Pay?
• What types of accounts can I make payments from using Bill Pay?
• What happens if my Bill Payment check is not cashed by my payee?
• When does the money for a payment come out of my account?
• Can I set up a payment to go out the same time each month?
• Can I make changes to payees in my payee list?
• How much Bill Pay history can I view online?
• To whom can I make payments?
• How does Bill Pay know where to send the payment?
• How can I view scheduled payments?
• What is the cutoff time for making payments using Bill Pay Service?
• If I schedule a payment for the future, when is the latest I can make a change to or cancel the scheduled payment?
• Can I delete a biller in my biller list?

e-Statements

• How do I switch from paper to electronic statements?
• How do I access my e-statements?
• I want to view an e-statement that is older than 18 months.
  Can I do this online?
• I stopped the paper delivery of my statement and I want to reinstate delivery.
  How do I do this?

Transaction History

• Is there a way to save my Transaction History on my own computer?
• How do I download transaction information to Quicken or Money?
• Who do I contact if I have questions about my Personal Financial Management software like Quicken or Money?
• How do I view Transaction History for my checking and savings accounts?
• How much Transaction History can I view online?
• How do I view Transaction History for my Consumer Loan?
• How do I view Transaction History for my Mortgage Loan?
• When does account activity show up in my Transaction History

Transfers

• Can I transfer money from my checking account to pay my Island loan?
• Is there a way to view the transfers that I have made?
• If I schedule a transfer for the future, what time of the day will it occur?
• When is the latest I can change or cancel a scheduled future transfer?
• Can I transfer money from my HELOC to my checking account?
• How can I view my scheduled transfers?
• Who do I contact if I have a question regarding Bank Wire or Western Union transfers?

Secure Messaging

• What is Secure Messaging?
• How do I access my Secure Messages?
• How do I send a Secure Message?
• Once I have read a Secure Message, is there a way to delete it?