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Mission & Values

Everything we do is grounded in our unique business philosophy.

 
 

Mission

Providing people the means to achieve their dreams.

Vision

To be the financial institution of choice serving individual and small business members in our market.

Corporate Values

North Island Credit Union's corporate values are embodied in the acronym CLASSIQ, which stands for:

 
C Communications - Fostering an environment that encourages open dialog and the sharing of ideas that will benefit our credit union.
L Leadership - Promoting teamwork and assuming responsibility for inspiring loyalty and trust among team members.
A Accountability - Accepting a personal role in achieving organizational service, safety and soundness; demonstrating visible leadership to achieve goals and results.
S Service - Providing overall value by focusing on long-term relationships and continually measuring member satisfaction.
S Symbolism - Establishing The Island's image and celebrating its culture visually, emotionally and with more fun.
I Integrity - Operating with the highest ethical standards, and delivering on promises to employees, members, partners, suppliers, and the community we serve.
Q Quality - Using innovative thought and practices to improve how we do business while valuing employee involvement and member input.
 
 

Service Guarantee

Employees of North Island Credit Union guarantee commitment of service excellence to our members. To provide the best environment for handling your financial needs, we will strive to reach the highest levels of performance using the ten attributes which you have identified as essential for total quality service:

  1. Competence - Staff is knowledgeable and trained to handle member requests with accuracy and effectiveness.
  2. Friendliness - Consistently courteous, attentive service.
  3. Responsiveness - Member requests are handled promptly and efficiently.
  4. Professionalism - Credit union environment and demeanor of employees is professional.
  5. Convenience - Highest level of convenience and ease of doing business through all channels.
  6. Product Features - Wide array of products offered to meet all member financial needs.
  7. Communications - Materials and information available to members is clear, complete and informative.
  8. Product Pricing - Consistent and competitive rates offered across a wide variety of products.
  9. Member Advocacy - Doing what's right for the member, offering products and services that meet individual needs.
  10. Security/Privacy - The highest level of attention to privacy and security of member information.