Why we're called "San Diego's Own®"
Founded in 1940, North Island Credit Union today is one of the largest financial institutions in San Diego County. We are a locally owned financial cooperative. Our Board of Directors are San Diego County residents, responsible to, and elected by, our members.
The Island is truly "San Diego's Own."
Annual Report
View highlights and financial statements in our 2007 Annual Report.
Award Winner
The Island is an award-winning institution. We are a 4-time winner of the prestigious Eureka Award for Performance ExcellenceTM (now called the California Award for Performance ExcellenceTM). This honor is awarded by the California Council for Excellence, and is based on the same criteria as the Malcolm Baldrige National Quality Award. We continue to be the only financial institution ever to have won this award.
Other recent awards include:
- "San Diego District's SBA 504 Emerging Leader" award from CDC Small Business Finance, for the credit union's pioneering efforts in making loans to small businesses in the San Diego area
- EAR (Effective Advertising on Radio) Award, sponsored by the San Diego Radio Broadcasters Association, for The Island's membership radio commercial
- "Award for Workplace Excellence" from Peter Barron Stark & Associates
- "Best Companies to Work for in San Diego" award, hosted by the San Diego Workforce Partnership and the San Diego Business Journal
Convenience
- myislandbanking.com Internet banking and bill pay service.
- Online Applications for mortgage and vehicle loans and credit cards.
- Branches from Imperial Beach to Scripps-Poway; from Horton Plaza to El Cajon - and a full-service contact center too.
- ATMs countywide, and access to ATM networks throughout the world.
- NiftiPhone automated phone teller - information, transfers and Island loan payments any time day or night.
- Direct Deposit and payroll deduction services.
- NiftiCard for "Checkless" purchases from merchants, online, by phone and at ATMs.
- Automatic loan payments, to avoid late charges, postage and check writing.
Rates
- Higher savings, checking and certificate dividends - 1/2% APY...1% APY... even 1-1/2% APY higher than most bank rates.
- Lower auto and home loan rates too.
Service Guarantee
Our commitment to Hallmark Service
Employees of North Island Credit Union guarantee commitment of service excellence to our members. To provide the best environment for handling your financial needs, we will strive to reach the highest levels of performance using the attributes which you have identified as essential for total quality service:
- Competence—Staff is knowledgeable and trained to handle member requests with accuracy and effectiveness.
- Friendliness—Consistently courteous, attentive service.
- Responsiveness—Member requests are handled promptly and efficiently.
- Professionalism—Credit union environment and demeanor of employees is professional.
- Convenience—Highest level of convenience and ease of doing business through all channels.
- Product Features—Wide array of products offered to meet all member financial needs.
- Communications—Materials and information available to members is clear, complete and informative.
- Product Pricing—Consistent and competitive rates offered across a wide variety of products.
- Member Advocacy—Doing what's right for the member, offering products and services that meet individual needs.
- Security/Privacy—The highest level of attention to privacy and security of member information.
Through staff empowerment, we are committed to handling your requests in a responsible and efficient manner, and to providing you with a financial environment that is easy and free of worry.
Mission and Core Purpose
Providing people the means to achieve their dreams.
Island Brand Promise
We are committed to providing you with a financial environment that is easy, free of worry ... and a little more fun.
Corporate Values
North Island Credit Union's corporate values are embodied in the acronym CLASSIQ, which stands for:
C
Communications
—Fostering an environment that encourages open dialog and the sharing of ideas that will benefit our credit union.
L
Leadership
—Promoting teamwork and assuming responsibility for inspiring loyalty and trust among team members.
A
Accountability
—Accepting a personal role in achieving organizational service, safety and soundness; demonstrating visible leadership to achieve goals and results.
S
Service
—Providing overall value by focusing on long-term relationships and continually measuring member satisfaction.
S
Symbolism
—Establishing The Island's image and celebrating its culture visually, emotionally and with more fun.
I
Integrity
—Operating with the highest ethical standards, and delivering on promises to employees, members, partners, suppliers, and the community we serve.
Q
Quality
—Using innovative thought and practices to improve how we do business while valuing employee involvement and member input.
Vision Statement
To be the financial institution of choice serving individual and small business members in our market.